Terms of Service

Effective Date: 18 June 2026

These Terms of Service (“Terms”) govern your access to and use of the Youth Development Programme website, services, assessments, consultations, coaching programmes, reports, online content, and any related services (“Services”).

The Youth Development Programme (“YDP”, “we”, “our”, or “us”) is operated by iLore Limited.

By accessing our website or using any of our Services, you agree to be legally bound by these Terms. If you do not agree, you must not use our website or Services.

1. Company Information

iLore Limited

71-75 Shelton Street

Covent Garden

London WC2H 9JQ

United Kingdom

Email:
info@youthdevelopmentprogramme.com

2. Eligibility

Our Services are available to individuals aged 12 years and above.

Users under the age of 18 may only use our Services with the knowledge and consent of a parent or legal guardian.

Parents or guardians accept responsibility for the actions of minors using our Services.

We reserve the right to refuse or terminate Services where we reasonably believe age or consent requirements have not been met.

3. Services

YDP provides professional services including, but not limited to:

Career Coaching
Career Planning
Talent Assessments
Career Assessments
Psychological Consultations
Youth Development Programmes
Educational Guidance
Personal Development Coaching
Individual Consultations
Workshops
Related educational resources

We reserve the right to modify, suspend, discontinue, improve, replace or remove any Service at any time without prior notice.

4. No Guarantee of Results

Our Services are educational and developmental in nature.

We do not guarantee:

university admission;
scholarship awards;
employment;
internships;
promotions;
salary increases;
business success;
immigration outcomes;
visa approvals;
professional licensing; or
any specific personal or career outcome.

Any recommendations, assessments, reports, coaching, consultations, opinions, or guidance are intended to assist decision-making but should not be considered guarantees or promises of future success.

Individual outcomes depend on numerous factors beyond our control.

5. Psychological Consultation Disclaimer

Psychological consultations are provided solely within the qualifications, licensing, and professional scope of the practitioner delivering the consultation.

Consultations are intended to support wellbeing, self-awareness, and personal development where applicable.

Unless explicitly stated otherwise, our Services do not constitute psychiatric treatment, emergency intervention, inpatient care, crisis services, or medical diagnosis.

Users remain responsible for seeking appropriate medical, psychiatric, or emergency assistance where required.

If you believe you or another person is at immediate risk of harm, you should contact your local emergency services immediately rather than relying on our Services.

6. Career Assessments

Assessment reports are designed to provide professional guidance based upon information provided by the participant.

Assessment results:

are informational;
reflect the information available at the time of assessment;
may change over time;
should not be interpreted as absolute conclusions;
do not replace independent decision-making.

Users are solely responsible for decisions made using assessment results.

7. Artificial Intelligence

YDP may use artificial intelligence solely for administrative, scheduling, workflow, communication, or operational support.

Artificial intelligence is not used to independently conduct, interpret, or generate professional assessment outcomes or psychological evaluations.

Professional conclusions remain under the supervision of qualified professionals.

8. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

provide accurate information;
keep your information current;
protect your password;
notify us immediately of unauthorized access.

You remain responsible for all activities conducted through your account.

We reserve the right to suspend or terminate accounts suspected of misuse, fraud, unlawful activity, or security risks.

9. Appointments

Appointments are scheduled through our booking system.

Appointment availability is not guaranteed until confirmed by us.

We reserve the right to:

reschedule appointments;
substitute professionals where appropriate;
refuse appointments;
cancel appointments due to operational requirements.

10. Payments

Payments may be accepted by:

Bank Transfer
Cash
Other approved payment methods introduced in the future

All fees are payable in advance unless otherwise agreed in writing.

Failure to pay may result in cancellation or suspension of Services.

11. Refund Policy

Refund requests are considered on a case-by-case basis.

Submission of a refund request does not guarantee approval.

Where Services have already been substantially delivered, completed, commenced, or personalized, refunds may be refused.

Administrative fees, banking charges, exchange losses, and other non-recoverable costs may be deducted from any approved refund.

Our decision regarding refunds shall be final except where applicable consumer protection laws require otherwise.

12. Cancellations and Missed Appointments

Clients should provide as much notice as reasonably possible when cancelling appointments.

Failure to attend an appointment without reasonable notice may result in:

forfeiture of fees paid;
refusal of refunds;
rescheduling at our discretion;
additional administrative charges where appropriate.

Repeated missed appointments may result in termination of Services.

13. Intellectual Property

All intellectual property associated with the Services, including but not limited to:

assessments;
methodologies;
reports;
questionnaires;
written materials;
graphics;
logos;
software;
training materials;
videos;
educational content;
website design;
downloadable resources;

remain the exclusive property of iLore Limited or its licensors.

Nothing contained within these Terms transfers ownership to users.

14. Assessment Reports

Assessment reports are licensed solely for the personal use of the participant.

Without prior written permission you may not:

reproduce reports;
publish reports;
sell reports;
modify reports;
distribute reports;
upload reports publicly;
incorporate reports into commercial products;
create derivative works.

Unauthorized use may result in legal action.

15. Confidentiality

Information shared during coaching or consultations will be treated confidentially.

However, confidentiality may be limited where disclosure is required:

by law;
to comply with court orders;
for safeguarding purposes;
to prevent serious harm;
to protect legal rights;
with your consent.

16. Acceptable Use

You agree not to:

misuse the website;
attempt unauthorized access;
interfere with website security;
introduce malicious software;
submit false information;
impersonate others;
infringe intellectual property;
harass staff;
abuse professionals;
interfere with other users.

Violation of this section may result in immediate suspension or termination.

17. Website Availability

We strive to maintain uninterrupted access but do not guarantee continuous availability.

The website may become unavailable due to:

maintenance;
upgrades;
technical failures;
cyber incidents;
telecommunications failures;
force majeure events.

We are not liable for temporary interruptions.

18. Third-Party Services

Our website may integrate or link to third-party services, including analytics, booking systems, or social media platforms.

We do not control and are not responsible for the content, security, availability, or practices of third-party services.

Your use of third-party services is governed by their own terms and privacy policies.

19. Limitation of Liability

To the maximum extent permitted by applicable law:

iLore Limited, its directors, officers, employees, psychologists, consultants, contractors, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages, including but not limited to loss of income, loss of opportunity, loss of reputation, loss of business, emotional distress, data loss, or anticipated profits arising out of or relating to the use of our Services.

Our aggregate liability for any claim shall not exceed the total amount actually paid by the client for the specific Service giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

20. Indemnification

You agree to indemnify, defend, and hold harmless iLore Limited, its directors, employees, psychologists, contractors, affiliates, successors, and agents against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

your breach of these Terms;
misuse of our Services;
violation of applicable law;
infringement of third-party rights; or
information provided by you that is inaccurate, misleading, or unlawful.

21. Suspension and Termination

We reserve the right to suspend or terminate access immediately if we reasonably believe that a user has:

violated these Terms;
engaged in abusive conduct;
committed fraud;
endangered staff or other users;
misused our Services;
compromised website security.

Termination does not affect any accrued rights or obligations.

22. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, cyberattacks, labour disputes, utility failures, governmental actions, internet outages, or failures of third-party service providers.

23. Privacy

Your use of our Services is also governed by our Privacy Policy.

24. Amendments

We reserve the right to modify these Terms at any time.

Updated Terms become effective immediately upon publication unless otherwise specified.

Continued use of our website or Services constitutes acceptance of the revised Terms.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in Northern Cyprus, without regard to conflict of law principles.

The courts having competent jurisdiction in Northern Cyprus shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, except where mandatory consumer protection laws provide otherwise.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

27. Entire Agreement

These Terms, together with our Privacy Policy and any written agreements entered into between the parties, constitute the entire agreement between you and iLore Limited concerning the Services and supersede all prior discussions, understandings, and representations relating to the subject matter.

28. Waiver

Failure by iLore Limited to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available to us.

29. Contact

Questions regarding these Terms may be directed to: