Privacy Policy

Effective Date: 18 June 2026

1. Introduction

Welcome to Youth Development Programme (“YDP”, “we”, “our”, or “us”), operated by iLore Limited, a company committed to providing professional career coaching, talent assessments, psychological consultations, and youth development services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, services, assessments, consultations, coaching programmes, or communicate with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

iLore Limited

71-75 Shelton Street

Covent Garden

London WC2H 9JQ

United Kingdom

Email: info@youthdevelopmentprogramme.com

3. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

Full name
Email address
Telephone number
Date of birth or age (where relevant)
Country and city
Educational information
Career interests
Assessment responses
Consultation notes
Appointment history
User account credentials
Communications with us

Sensitive Information

Where necessary and with your consent, psychological consultations may involve information relating to emotional wellbeing or psychological concerns.

Such information is handled with heightened confidentiality and appropriate safeguards.

4. Children’s Privacy

Our services are intended for individuals aged 12 years and above.

Users under the age of 18 must have permission from a parent or legal guardian before using our services.

Parents or guardians remain responsible for supervising a minor’s use of our services.

If we become aware that personal information has been collected from a child without the required consent, we reserve the right to delete such information.

5. How We Collect Information

We collect information when you:

Create an account
Book an appointment
Complete assessments
Purchase services
Contact us
Complete online forms
Participate in coaching sessions
Attend consultations
Use our website
Accept cookies
Interact with our social media or advertising

6. Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage statistics
Referring website
Pages visited
Session duration
Click behaviour
Cookie identifiers

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and understand how visitors use our website.

These technologies may include:

Essential cookies
Security cookies
Functional cookies
Analytics cookies
Advertising cookies

We currently use:

Google Analytics
Meta Pixel

These services may collect information regarding your browsing behaviour.

You may disable cookies through your browser settings; however, some website functionality may become unavailable.

8. How We Use Your Information

We use your information to:

Deliver our services
Manage appointments
Provide coaching
Conduct assessments
Prepare reports
Provide psychological consultations
Respond to enquiries
Verify identity
Improve our services
Maintain website security
Prevent fraud
Comply with legal obligations
Maintain records
Resolve disputes
Enforce our agreements

9. Legal Basis for Processing

Where applicable under UK GDPR or similar privacy laws, we process personal information because:

You have provided consent.
Processing is necessary to perform a contract.
We have legitimate business interests.
We are required to comply with legal obligations.
Processing is necessary to protect vital interests where applicable.

10. Psychological Consultation Information

Information disclosed during psychological consultations is treated confidentially.

However, confidentiality may be limited where:

disclosure is required by law;
there is a serious risk of harm to yourself or another person;
safeguarding obligations apply;
disclosure is required by a court or competent authority; or
you provide written consent.

11. Career Assessments

Assessment responses are collected solely for providing professional career guidance and personalised reports.

Assessment results are intended for informational and developmental purposes and should not be interpreted as guarantees of educational, employment, or career outcomes.

12. Artificial Intelligence

YDP may use artificial intelligence solely to assist with administrative or operational functions, such as scheduling, workflow management, or customer support.

Artificial intelligence is not used to generate, score, or determine the professional conclusions contained in our career assessments or psychological evaluations.

Professional assessments and recommendations remain under the supervision of qualified professionals.

13. Booking System

Appointments are managed through the Amelia booking platform.

Information submitted when booking appointments is processed solely for scheduling, administration, and delivery of services.

14. Payments

Payments may be made through:

Bank transfer
Cash

We do not store banking passwords, PIN numbers, or online banking credentials.

Payment records may be retained for accounting, taxation, auditing, fraud prevention, and legal compliance.

15. Future Marketing Communications

At present we do not operate an email newsletter.

Should we introduce marketing communications in the future, they may be provided through services such as Mailchimp or equivalent providers.

You will only receive promotional communications where permitted by law or where you have provided appropriate consent.

You may unsubscribe at any time.

16. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with:

professional advisers;
IT service providers;
website hosting providers;
analytics providers;
booking platform providers;
legal advisers;
government authorities where legally required; or
other trusted service providers acting on our instructions.

Each service provider is expected to process information appropriately and securely.

17. International Data Transfers

As an international organisation, your information may be processed or stored outside your country of residence.

Where transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented.

18. Data Security

We implement commercially reasonable technical, administrative, and organisational measures designed to protect personal information from:

unauthorised access;
disclosure;
alteration;
misuse;
accidental loss; and
destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

19. Data Retention

We retain personal information only for as long as reasonably necessary to:

provide services;
comply with legal obligations;
resolve disputes;
maintain professional records;
enforce our agreements; and
protect our legitimate interests.

When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

20. Your Rights

Subject to applicable law, you may have the right to:

access your information;
correct inaccurate information;
request deletion;
request restriction of processing;
object to processing;
withdraw consent;
request data portability; and
lodge a complaint with an appropriate supervisory authority.

Requests may be submitted to:

info@youthdevelopmentprogramme.com

21. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of any third-party websites they visit.

22. Website Security

Users are responsible for maintaining the confidentiality of their account credentials.

You should notify us immediately if you believe your account has been compromised.

23. Business Transfers

If iLore Limited undergoes a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law.

24. Legal Compliance

We may disclose personal information where we reasonably believe disclosure is necessary to:

comply with legal obligations;
respond to lawful requests;
protect our legal rights;
investigate fraud;
protect users or the public; or
enforce our agreements.

25. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time.

Changes become effective immediately upon publication unless otherwise stated.

Continued use of our website or services constitutes acceptance of the updated Privacy Policy.

26. Contact Us

If you have any questions regarding this Privacy Policy, please contact: